Refund policy

Returns & Exchanges

Because Indy Fabric offers unique deadstock and secondhand fabrics, all sales are generally final and we do not accept returns or exchanges for reasons such as change of mind, ordering the wrong amount, or simply not liking the fabric once received. Each piece is unique, and fabric is cut specifically to fulfill your order.

We want you to be happy with your purchase. If your order arrives damaged, defective, or contains an incorrect item, please contact us at support@indyfabric.com as soon as possible after receiving your order.

Please include your order number and clear photos of the fabric and/or issue so we can review the situation and determine the best way to resolve it.

Damages & Issues

Please inspect your order when it arrives and contact us promptly if your item is damaged, defective, or you received the wrong item. Each situation will be reviewed individually. If the issue is determined to be the result of an error on our part or damage that occurred during shipping, we’ll work with you to make it right.

Because many of our fabrics are secondhand or deadstock, minor variations, imperfections, color differences, signs of previous use, or other characteristics may be present. These qualities are part of the nature and history of these fabrics and are not necessarily considered defects.

Exchanges

Exchanges are not accepted. If you receive an incorrect, damaged, or defective item, please contact us so we can review the issue and determine an appropriate resolution.

Approved Returns

If a return is approved after review, we will provide you with return instructions and, when applicable, a return shipping label. Please do not send an item back without contacting us and receiving approval first. Unauthorized returns may not be accepted.

Refunds

If a return or refund is approved, we will notify you once we have received and inspected the item. If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for us to process the refund. Your bank or credit card company may require additional time to post the refund to your account.

If you have questions about our return policy or an issue with your order, please contact us at support@indyfabric.com.